Worldwide Shipping And Delivery Information

Shipping Charges & Cancellation Policy

Shipping costs are automatically calculated on checkout page on the basis of order value & weight.

Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave the next business day. Please note that our International delivery partner, DHL does not deliver Gopaldhara orders on Saturday or Sundays.

If you want to cancel your order before the order is dispatched, send us an email to [email protected] with your order details and we’ll cancel it promptly.

Please note that we do not accept cancellations once the orders have been dispatched from our fulfillment center. If you’re unsure about which tea to choose, we recommend trying our sample packs first. Explore a variety of flavors and discover your favorite tea before placing a larger order. It’s the perfect way to find the perfect brew for you. 

Refund & Exchange:

At our company, we do not offer refunds as a standard practice. However, in the unfortunate event that you receive a damaged parcel or your shipment is lost by our courier partner, we are committed to ensuring your satisfaction. In such cases, we will promptly resend your order to you as soon as possible, ensuring you receive your items in proper condition. Your satisfaction and trust in our service are of utmost importance to us, and we strive to resolve any issues promptly and effectively.

Important Notice: 

 It has come to our notice that the Customs Department in Qatar, Italy, Spain, Costa-Rica, Czech Republic, Israel, Germany and some other countries of Europe may have begun charging an additional amount as Custom Clearance fee. We at Gopaldhara work with the customs clearance departments of different countries to ensure that the package reaches you as quickly as possible, but in these specific cases, the additional charge will have to be borne by the customer.

Countries falling under EU would need to pay the additional VAT as per the new regulation. The VAT exemption at importation of small consignments of a value up to EUR 22 will be removed. This means all goods imported in the EU will now be subject to VAT.

Delivery Partners

For international shipping, we work primarily with DHL. Express service (DHL) takes up to 5-8 working days for delivery and with India Post it usually takes 15-20 days.

For further information regarding shipping or cancellation policies, feel free to chat with us or drop an email to [email protected] and we’ll be glad to assist you with your order.